19-1 |
ISO 9000 and cost of quality |
D. J. REINHARDT, Reinhardt & Assocs., 726 Oak Hills Pkwy., Baton Rouge, LA 70810 ISO 9000 is a Quality Management System standard that has gained rapid acceptance throughout the world. Cost of Quality is a tool used by management for continuous improvement, an important addition to the ISO 9000-2000 revision. This presentation will give an overview of the relationship between the elements of the ISO 9000 Standard and Cost of Quality. Cost of Quality should be incorporated into EVERY Quality Management System since use of this tool can and will identify means by which a company can gain and retain revenue.
Session 19, Cost of quality as a management tool
|